Terms of Service

Effective September 27, 2024

Service use

VuelaMail provides email delivery infrastructure. You must send only lawful messages to recipients you are permitted to contact, keep credentials secure, and honor unsubscribe and suppression requests.

Accounts and billing

You are responsible for activity under your account. Paid capacity is activated after payment verification and applies to the selected billing period.

Abuse prevention

We may pause sending that threatens recipient safety, platform reputation, or service availability. Spam, phishing, malware, deceptive content, and purchased recipient lists are prohibited.

Availability

The service is provided with reasonable operational care. Delivery depends on recipient systems and network providers, so inbox placement is not guaranteed.

Contact

Questions can be sent through the support form.